Lietuvos Draudimas Customer Service Representatives &
Claim Experts

Brand Design,  2017

Client

“Lietuvos Draudimas” is an ambitious insurance market leader in Lithuania and the largest insurance company in the entire Baltic region. The company has a solid, professional reputation as it seeks to be the most trustworthy and modern partner in the market. Consequently, the customer service representatives’ and claim experts' look must reflect these brand characteristics.

Goal

Our mission was to create a new image concept of the employee work uniforms that would meet the brand values: trust, modernity, professionalism and most importantly the quality of company’s services. Also, keeping in mind the systematic implementation of the production process.

Challenge

Working in an insurance company requires being extremely professional and trustworthy, therefore, the personnel’s appearance should also reflect these qualities along with the brand. This task turned out to be an interesting challenge, new outfit design needed to ensure free unlimited movement but also to keep the flawless professional strict cutting classic style. Moreover, brand clothing for the claim experts was created while thinking about a variety of problems: continuous movement, a long time spent in the car, unpredictable weather conditions and a range of possible workplaces.

Up next

The Concept

Production

The Concept

The concept was based on company's values. As claim experts team never had any work uniforms, we had a lot of space for new ideas during the creative process. We emphasized the professional side of personnel by choosing a strict cutting classical style suitable for various body types and modern side by adding some new-fashioned playful details. We’ve also put a little twist for the charm: a specially created pattern scarf. White shirt with light satin sparkle goes really well with the classic suit. This combination makes an impression of confident and bright professional.

Up next

Production

Previous

Challenge

Production

For production, we chose high-quality rigid materials because of their wrinkle-free feature, durability, and comfort. We used half-wool that ensures a longlasting functionality and heat retention. Shirt fabric – cotton with polyester - also assures resistance from getting worn out quickly. The whole image was completed with a charming light scarf from natural silk. New personnel uniforms look great both standing and sitting and are suitable for all seasons. Bearing in mind the fact that claim experts usually have to work in difficult conditions, we also added branded accessories: rubber boots, waterproof jackets, umbrellas, and handbags.

Previous

Challenge

The Concept

Challenge
The Concept
Production

Working in an insurance company requires being extremely professional and trustworthy, therefore, the personnel’s appearance should also reflect these qualities along with the brand. This task turned out to be an interesting challenge, new outfit design needed to ensure free unlimited movement but also to keep the flawless professional strict cutting classic style. Moreover, brand clothing for the claim experts was created while thinking about a variety of problems: continuous movement, a long time spent in the car, unpredictable weather conditions and a range of possible workplaces.

The concept was based on company's values. As claim experts team never had any work uniforms, we had a lot of space for new ideas during the creative process. We emphasized the professional side of personnel by choosing a strict cutting classical style suitable for various body types and modern side by adding some new-fashioned playful details. We’ve also put a little twist for the charm: a specially created pattern scarf. White shirt with light satin sparkle goes really well with the classic suit. This combination makes an impression of confident and bright professional.

For production, we chose high-quality rigid materials because of their wrinkle-free feature, durability, and comfort. We used half-wool that ensures a longlasting functionality and heat retention. Shirt fabric – cotton with polyester - also assures resistance from getting worn out quickly. The whole image was completed with a charming light scarf from natural silk. New personnel uniforms look great both standing and sitting and are suitable for all seasons. Bearing in mind the fact that claim experts usually have to work in difficult conditions, we also added branded accessories: rubber boots, waterproof jackets, umbrellas, and handbags.

80
Customer Service Specialists

Happy with perfectly fitted outfits.

25
Claim Experts

Ready to hit the road in any weather.

interested?

Contact us